Remanufactured Breville XXBBL600XL IKON Hemisphere Blender Review

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(More customer reviews)This is my second Breville blender. The first lasted about a year and a half which is probably OK considering that we use it at least once a day every day. I liked it because it was powerful, fairly quiet, and nicely designed. There were a couple of little problems but Customer Support took care of those.
The second blender, which I bought this summer, started to leak between the glass jar and the metal cuff about six weeks after I bought it. I called Customer Support and the man I talked to wanted to charge me $40 for a new jar. I said that this was clearly a manufacturing defect so he said, "Meet us halfway. Send us pictures of the jar." So I e-mailed pictures of the jar with the problem area marked in red. Nothing happened. I called back and got a woman this time. She acted as though my pictures had been received but said they had to be evaluated and that she would call me the next day. No call. I called a third time, got a man who I'm pretty sure was the same one I'd talked to before, though he seemed not to have heard of any of this. He said that my pictures had not arrived and told me to re-send them, which I did. I also sent copies to myself, which got through just fine. Nothing happened.
This is a nice blender but basically you're buying it without a warranty. Fortunately we saved the jar from the first blender so we don't have to lay out $40 in order to use it.

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With its powerful 750-watt motor and sleek-looking die-cast base, this blender works great for everything from protein shakes to pureed soup or margaritas on the weekends. Its flat push-button control pad offers a backlit easy-to-read digital timer and five speed settings, which include mix, chop, blend, liquefy, and puree, as well as a pulse function and two preset programs for ice crushing and smoothies. The unit's patented Hemisphere bowl/blade system uses a large, semicircle shredding blade positioned to hug the uniquely shaped bowl, leaving no inactive zones around the blades so that all ingredients get thoroughly blended. For added convenience, the blender's 54-ounce engineering-grade borosilicate glass jar resists scratching, chipping, and fogginess, while baked-enamel measurement markings, in both cups and liters, make it easy to accurately measure out ingredients. The blending jar also provides a tight-fitting lid with a loop for simple removal, a generous handle, and a drip-free spout for graceful serving. The bowl/blade system locks into place with a leak-free seal, and the blade can easily be removed for safe cleaning of the jar and bowl/blade system. All parts, except for the base, are dishwasher-safe, and the control pad wipes clean quickly thanks to its crevice-free design.
Editor's note: This is a remanufactured small appliance. Remanufactured generally means that the appliance has been returned to the manufacturer, who returns the appliance to like-new condition. Some appliances may contain cosmetic blemishes.

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